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System entities

Agency​

Consists of unique name, address and optional website. It can be either approved or not and the state of the approval can be changed by an administrator. If agency is not approved, its users cannot make any changes to its entities and its events are not publicly available.

Organizer​

Consists of email, first name, last name, phone number, time of creation, time of last sign out and role in the CRM. Organizer's role is one of agency owner, agency manager and agency support. Organizer is associated with the agency he belongs to.

Event​

Consists of unique name, description, address with geographic coordinates and time range. Events created by an approved agency are publicly available and participants can request help on them.

Event contact​

Consists of first name, last name, email, phone number and optional additional notes. Event contacts serve as an optional emergency contact list.

Participant​

Consists of first name, last name, email, phone number, time of creation and time of last sign out. Organizers can see participant's data in the chat window.

Request for help​

Consists of problem description, time of creation and optional device location if event participant shares them. It is associated with the particular event and the participant who asks for help. Requests are put in a FIFO queue and are handled by agency support who open chats with participants in need.

Chat​

Consists of start time and end time if it has been already ended by the organizer. It serves as a container for all messages exchanged between the participant and agency support. Chat is associated with the specific event and the participant in need.

Message​

Consists of textual content, sending time and can contain device location if event participant is the author and shares it. Message is associated with the author and the particular chat.

Issue​

Consists of name, description, status and priority, time of creation and time of closure if it has already been closed. Issue's status is one of to do, in progress, resolved and cancelled. Issue's priority is one of low, medium and high. Issue is associated with the author and the specific event. New issue starts with the status to do and the first time its status changes to resolved or cancelled it is considered closed.

Issue comment​

Consists of textual content and time of creation. It is associated with the author and the particular issue. Only the author can edit or delete his own comment.

Changelog​

Represents a system entity modification done by an organizer in the CRM. It consists of the edited entity class name, edited entity id, type of change (one of insert, update and delete), time of change and JSON-encoded entity properties after the change. Changelog is associated with the author of the change.